Refund policy
Returns & Refunds
Due to the nature of food products, we do not accept returns for change of mind, taste preference, or cosmetic imperfections.
We only provide refunds or replacements for items that are:
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Damaged in transit
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Defective
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Incorrectly shipped
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos. We will review your claim and issue a refund or replacement where appropriate.
We do not require defective items to be returned.
Order Cancellations
Orders may be cancelled prior to shipment.
If an order is cancelled after it has been shipped, shipping charges are non-refundable.
If a parcel is already in transit and cannot be intercepted, it will be treated as a refused/returned shipment (see below).
Refused Shipments & Incorrect Address
Customers are responsible for entering accurate shipping information.
If a parcel is returned to us due to:
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Incorrect or incomplete address
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Refusal of delivery
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Failure to collect from courier
The order will be refunded minus:
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Original shipping costs
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Return shipping charges
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Any courier correction fees
A minimum 25% restocking fee may apply to returned non-perishable products.
Perishable food items returned to us are not eligible for resale and may not be refunded.
Weather & Temperature Risk
Chocolate may melt in warm conditions.
Liquids may freeze in cold conditions.
We use protective packaging where appropriate, but temperature-related changes do not qualify as damage and are shipped at the customer’s risk.