Shipping FAQ's
Q. Where do you ship?
We ship Canada wide! We are able to ship to the over 99% of addresses Canada Post services. For most shipments, we use one of our preferred, expedited shippers, however for hard to reach addresses and P.O boxes, we use Canada Post.
Q. Do you ship to PO boxes?
Yes we do! All PO box orders must be shipped via Canada post, which may be slower than our preferred couriers.
Q. How much does shipping cost?
Shipping is calculated at checkout! We relaunched in December, 2022 after taking a hiatus to open our physical location in Halifax, Nova Scotia. Due to our hiatus, our couriers reduced our volume discounts and on top of wide-scale shipping cost increases we had to temporarily remove our flat rate.
We are working around the clock to earn back these volume rates to pass immediately on to you, that being said we have already made some flat rates available:
Ontario: $13.99 | Nova Scotia: $12.99 | New Brunswick: $12.99
Some exclusions may apply: If you live in a remote or hard to reach location, we may need to ask for an additional amount to ship your order. These addresses are very few and far between and the customer is often expectant of the additional charges. (Living on the side of a mountain on a remote island for example! Oh Canada!)
Updated December 5th, 2022
We are working around the clock to earn back these volume rates to pass immediately on to you, that being said we have already made some flat rates available:
Ontario: $13.99 | Nova Scotia: $12.99 | New Brunswick: $12.99
Some exclusions may apply: If you live in a remote or hard to reach location, we may need to ask for an additional amount to ship your order. These addresses are very few and far between and the customer is often expectant of the additional charges. (Living on the side of a mountain on a remote island for example! Oh Canada!)
Updated December 5th, 2022
Q. How long will my order take to arrive?
You are given an estimated delivery date when picking your shipping service before payment.
Average transit times from fulfillment.
Nova Scotia 1-2 days
New Brunswick 1-2 days
PEI 1-3 days
Newfoundland 2-5 days
Ontario 1-3 days
Quebec 1-3 days
Manitoba 2-5 days
Saskatchewan & Alberta 2-5 days
British Columbia 2-7 days
Territories 5-10 days
Orders to P.O Boxes may take longer due to having to ship through Canada Post.
Most orders are packed and fulfilled within 24 hours. Transit times are from when the parcel is picked up by the courier, not from when the order is placed.
Average transit times from fulfillment.
Nova Scotia 1-2 days
New Brunswick 1-2 days
PEI 1-3 days
Newfoundland 2-5 days
Ontario 1-3 days
Quebec 1-3 days
Manitoba 2-5 days
Saskatchewan & Alberta 2-5 days
British Columbia 2-7 days
Territories 5-10 days
Orders to P.O Boxes may take longer due to having to ship through Canada Post.
Most orders are packed and fulfilled within 24 hours. Transit times are from when the parcel is picked up by the courier, not from when the order is placed.
Q. Can I order chocolate in the summer months?
A) We take extra precautions to ensure your chocolate does not melt! We add cold packs in the warmer months to keep your product cool for 24-48 hours.
We also never ship 'Chocolate heavy' parcels on Fridays to prevent your order sitting in a hot depot over the weekend while the couriers are at the beach! If the weather is extreme, we will contact you about changing your order or placing the shipping on hold until temperatures cool.
We strongly recommend placing items that are melt risk straight into the fridge upon arrival!
Despite the precautions that we take, we cannot accept responsibility for chocolate melting during the warmer months and they are shipped at your own risk. This includes any unforeseen courier delays which are out of our control.
We also never ship 'Chocolate heavy' parcels on Fridays to prevent your order sitting in a hot depot over the weekend while the couriers are at the beach! If the weather is extreme, we will contact you about changing your order or placing the shipping on hold until temperatures cool.
We strongly recommend placing items that are melt risk straight into the fridge upon arrival!
Despite the precautions that we take, we cannot accept responsibility for chocolate melting during the warmer months and they are shipped at your own risk. This includes any unforeseen courier delays which are out of our control.
Q. Is it possible my order will freeze in cold weather?
Unfortunately yes! Due to the extreme cold temperatures during Canadian winters, occasionally liquid items may freeze during transit.
Despite the precautions that we take, we cannot accept responsibility for items freezing and/or damaging the rest of your order during the colder months and they are shipped at your own risk. This includes freezing during any unforeseen courier delays which are out of our control.
Despite the precautions that we take, we cannot accept responsibility for items freezing and/or damaging the rest of your order during the colder months and they are shipped at your own risk. This includes freezing during any unforeseen courier delays which are out of our control.
Q. Where do you ship?
Despite our best efforts, damages can still occur. It is very rare, however if you have an item that was accidentally damaged during transit, please take a picture and send to hello@thegreatbritishshop.ca and we will open up a case.
The Pie Card
- "My husband chucked it in the bin"
- "I can't seem to find my pie card"
- "My dog ate..."
We've heard all of your excuses.
Here is a digital version for the next time you misplace your Pie Card!
Pies (and all of our savoury pastry products) freeze incredibly well! If you are reheating our baked goods from frozen, thaw in the fridge overnight and then follow the heating intructions as normal. (365F for 20-25 minutes).
1) Heating instructions vary by oven, we would reccommend checking after 18 minutes the first time you reheat.
2) All baked goods are already cooked, you are simply reheating.
3) All of our puff pastry baked goods reheat well using these instructions.
4) Please do not reheat pork pies and tell us they were bad, these must be enjoyed cold!
FAQ's Answered by you!
Freezing Pies:
"Has anyone frozen the pies from the British store in Bayers lake? Need to stock up for my dad visiting and wondering if they taste just as good frozen"
Products
Q. Are all of your products imported?
Yes! Everything on our shelves is imported from the UK! 99% of what we offer is imported directly by us, some items like Yorkshire Tea, cheese and clotted cream are imported by third parties who then supply us!
Q. Why is there French writing on my Yorkshire Tea?
Some items we bring in are purchased from national suppliers that need to put bilingual nutritional information on every unit they bring into Canada, in order to supply the big box stores. Because they import such high volumes, they have negotiated a deal to pre-print this information onto packaging, saving them time and money.
Q. How much does shipping cost?
Shipping is calculated at checkout! We relaunched in December, 2022 after taking a hiatus to open our physical location in Halifax, Nova Scotia. Due to our hiatus, our couriers reduced our volume discounts and on top of wide-scale shipping cost increases we had to temporarily remove our flat rate.
We are working around the clock to earn back these volume rates to pass immediately on to you, that being said we have already made some flat rates available:
Ontario: $13.99 | Nova Scotia: $12.99 | New Brunswick: $12.99
Some exclusions may apply: If you live in a remote or hard to reach location, we may need to ask for an additional amount to ship your order. These addresses are very few and far between and the customer is often expectant of the additional charges. (Living on the side of a mountain on a remote island for example! Oh Canada!)
Updated December 5th, 2022
We are working around the clock to earn back these volume rates to pass immediately on to you, that being said we have already made some flat rates available:
Ontario: $13.99 | Nova Scotia: $12.99 | New Brunswick: $12.99
Some exclusions may apply: If you live in a remote or hard to reach location, we may need to ask for an additional amount to ship your order. These addresses are very few and far between and the customer is often expectant of the additional charges. (Living on the side of a mountain on a remote island for example! Oh Canada!)
Updated December 5th, 2022
Q. How long will my order take to arrive?
You are given an estimated delivery date when picking your shipping service before payment.
Average transit times from fulfillment.
Nova Scotia 1-2 days
New Brunswick 1-2 days
PEI 1-3 days
Newfoundland 2-5 days
Ontario 1-3 days
Quebec 1-3 days
Manitoba 2-5 days
Saskatchewan & Alberta 2-5 days
British Columbia 2-7 days
Territories 5-10 days
Orders to P.O Boxes may take longer due to having to ship through Canada Post.
Most orders are packed and fulfilled within 24 hours. Transit times are from when the parcel is picked up by the courier, not from when the order is placed.
Average transit times from fulfillment.
Nova Scotia 1-2 days
New Brunswick 1-2 days
PEI 1-3 days
Newfoundland 2-5 days
Ontario 1-3 days
Quebec 1-3 days
Manitoba 2-5 days
Saskatchewan & Alberta 2-5 days
British Columbia 2-7 days
Territories 5-10 days
Orders to P.O Boxes may take longer due to having to ship through Canada Post.
Most orders are packed and fulfilled within 24 hours. Transit times are from when the parcel is picked up by the courier, not from when the order is placed.
Q. Can I order chocolate in the summer months?
A) We take extra precautions to ensure your chocolate does not melt! We add cold packs in the warmer months to keep your product cool for 24-48 hours.
We also never ship 'Chocolate heavy' parcels on Fridays to prevent your order sitting in a hot depot over the weekend while the couriers are at the beach! If the weather is extreme, we will contact you about changing your order or placing the shipping on hold until temperatures cool.
We strongly recommend placing items that are melt risk straight into the fridge upon arrival!
Despite the precautions that we take, we cannot accept responsibility for chocolate melting during the warmer months and they are shipped at your own risk. This includes any unforeseen courier delays which are out of our control.
We also never ship 'Chocolate heavy' parcels on Fridays to prevent your order sitting in a hot depot over the weekend while the couriers are at the beach! If the weather is extreme, we will contact you about changing your order or placing the shipping on hold until temperatures cool.
We strongly recommend placing items that are melt risk straight into the fridge upon arrival!
Despite the precautions that we take, we cannot accept responsibility for chocolate melting during the warmer months and they are shipped at your own risk. This includes any unforeseen courier delays which are out of our control.
Q. Is it possible my order will freeze in cold weather?
Unfortunately yes! Due to the extreme cold temperatures during Canadian winters, occasionally liquid items may freeze during transit.
Despite the precautions that we take, we cannot accept responsibility for items freezing and/or damaging the rest of your order during the colder months and they are shipped at your own risk. This includes freezing during any unforeseen courier delays which are out of our control.
Despite the precautions that we take, we cannot accept responsibility for items freezing and/or damaging the rest of your order during the colder months and they are shipped at your own risk. This includes freezing during any unforeseen courier delays which are out of our control.
Q. Where do you ship?
Despite our best efforts, damages can still occur. It is very rare, however if you have an item that was accidentally damaged during transit, please take a picture and send to hello@thegreatbritishshop.ca and we will open up a case.